Had them for about 2 years. Dropping them now. At first it was good, reception was sketchy especially in rural areas. I was able to deal with that. I travel and spend a lot of time in a variety of states, Ohio, Illinois, Kentucky, Missouri, Indiana, Georgia to name a few. Reception was similar everywhere. I had the $35 dollar plan and automatic payment. Everything was fine with that. I was fine with the cheaper plan for the worse service. It didn't take long for the new phone, purchased through Boost, to fill up and start to malfunction. So I took my wife's new phone. It was a Galaxy S7 edge. She had Verizon. She got a different phone for herself. The phone was verified to be unlocked from Verizon. I Tried to activate it my self via automated phone/internet, but it stated I had to take it into a store. I called Boost and they said I had to get a sim card for it and all would be good the phone was compatible. I went into a store. I wanted to make sure all was good before I bought the sim card. I, with the store called Boost again and after a long process of them saying the phone wasn't unlocked then me having to call Verizon to ensure the phone was unlocked, calling back, going through this and that they said yes it is compatible. Hour and a half. The guy spoke broken English and was hard to understand. I bought the sim card and we put it in. Then Boost is saying it can't be unlocked its not working, or its not compatible, etc etc. Finally they said they would call me back within 24hrs. It was an issue on Boosts end, but they would solve it and I'd be up and running in 24hrs. I thanked the sales associate at Walmart for spending between 2 and 3 hours with me. 3 days later I call Boost to see what's going on. They never called me back. Shara seemed really concerned and it seemed she made an effort to help me. She was also very hard to understand and I had to constantly have her repeat things. She had no records of my previous endeavors with Boost. I had to repeat everything over again. Then she wanted me to call Verizon to ensure the phone was unlocked. I assured her it was from 2 previous calls. She insisted. I told her I wasn't getting off the line with Boost until this was resolved. Eventually she called Verizon while I was on hold. And all was good. She then said I needed to get a different sim card. It was one I didn't have, but they had them and would mail it to me. After some talking she agreed to send me it for free. Eventually she decided that wasn't going to work I guess because she never brought it up again. She said there was an issue on Boost's part and she couldn't figure it out. She or I went for a Supervisor. After being on hold for awhile Shara came back on line apologized a bunch as said Sandy, the Supervisor, would call me back in 3 days with the solution. I said no I'll wait on the line til Sandy can come to the phone and fix this. She said Sandy can't figure it out either and it was going to take Boost the full 3 days to figure it out. I said ok, I'll call back tomorrow to see how things are progressing. She assured me that they would get back to me this time and it wasn't necessary. I said ok. That was a couple more hours on the phone. Four days later, I call Boost back and ask for Sandy. The operator doesn't know a Sandy. I say the Supervisor. Nope don't know Sandy. What about Shara, nope. Well than any supervisor. I get Katie. Katie starts to go through the same routine as all the others. I tell her to stop, put me on hold and read the notes. That happens. She also can only speak broken english and I have to consistently have things repeated. She comes back with some excuses and says the phone is not compatible. I said no I verified with a number of other people that it is. Well its not. Ok well then I'd like my money back for the sim card you had me buy, saying it was compatible. I had made double sure with Boost that it was compatible because I didn't want to get stuck buying a sim card that I couldn't return. Boost told be to return it to the store. I said well its been opened and the card is in my phone. I didn't think they would accept it. I preferred getting it direct from Boost considering it was their mistake. They said they didn't do refunds. I then asked for the Supervisor's supervisor. Katie said ok, put me on hold and then hung up on me. About an hour long conversation. I send an email to Boost requesting they call me back. I call and get put on hold. Then Boost called me on the other line. I answer. First thing they say is this conversation will be recorded. So I reply it will be on my end as well. They say no, so I say no. They follow with well we aren't going to talk to you then and hung up on me. I call back and immediately ask for a supervisor. Eventually the guy puts me through to a supervisor, Sal. Sal is also very hard to understand and I have to have him repeat things to me. I tell him to look at the notes. He does. He says well the notes say we told you the phone wasn't compatible, that was his big argument. The fact that 30 min earlier the other supervisor told me it wasn't compatible, ignoring the many days and hours spent before that. They would not give me my money back because they don't do that. Then he says, "well what did it cost? Probably $10, right?" I said yeah. The he says "Well, come on its only 10 bucks." Really!! he just wanted me to say oh well f- it. Heck no! I persisted on the refund. He said he'd have to put me on hold and check to see if he could do it. He came back on a minute later and asked if I was recording the conversation. I told him just tell me about the refund... He went back on hold. Came back a couple of minutes later and said they could credit me the money and that's the best they could do. I said no thank you and good bye. Another hour on the phone. I will never use Boost ever again. Almost everything was horrendous; customer service horrible and cant understand them, techs don't know their products, service area is horrible at best. They steal your money and then say...ehh come one its not that much. Just now I received an email thanking me for contacting them and that they will follow up within 24 hrs regarding my issue. LOL!! I immediately cancelled my direct payment. I have a almost brand new phone that they can't figure out. I Bought one from them that lasted about 10 months before starting to malfunction. Service area was poor.