AT&T User Reviews

Cons: rotten customer service/will not live up to their promises

Summary: I had been with ATT who was bought out by Suncom. Once the buy out was announced, I called ATT and asked them if I was unhappy with the service once the buyout was complete, could I drop the plan. I was told yes if I dropped within 30 days. Once the buyout was complete and ATT was Suncom, my service with them suffered. Dropped calls were common and the price increased. I called to cancel my service and was encouraged to give them one more month and that the service would be better as they were switching over towers. Again I was told that I could drop if the service didn't improve once everything got settled with the new company. A second month passed and still the calls were dropped often. I hated it! I called to drop the service and was told that I would have to pay $200 to get out of my contract because I had not dropped within the 30 day time frame. I kept ATT until the contract was finished and then switched to NTelos.