Cell phones > Companies > T-Mobile

T-Mobile company profile

General information
NameT-Mobile
User rating 2.8
Add review
Customer base30+ million
Customer service hrs.24hrs/day, 7 days a week
 
Network information
Network typeGSM 1900 network - 850 roaming
Frequencies/Bands1900
Coverage areaNationwide - GSM network
Roaming partnersCingular, SunCom and other GSM carriers
Service activation area47 states
 
Our review
 

Company Overview: T-Mobile is the U.S. operating entity of T-Mobile International AG & Co., a subsidiary of Deutsche Telekom AG & Co. K.G.

Network Benefits: National network has grown over past five to ten years to cover virtually entire United States.  Worldwide presence of parent company makes for easy international calling and roaming.

Special Plan Features: Domestic Long Distance included in all post-paid plans; Family plans available; Unlimited Nights/Weekends available but not standard; Messaging and data available as a-la-carte and monthly add-ons; Pre-paid services available.

Unique Features: Sidekick 3 handheld and service plan combines voice calling with messaging, email, and optimized Web browsing services; Package plans available for voice, data, and wireless broadband services via phone, Sidekick handheld, and laptop computer.

Pros: Fast-growing subscriber base and GSM network means access to many new phones and features at aggressive pricing; Partnership with Deutsch Telekom good for international travellers

Cons: Unlimited nights and weekends not standard on all plans; Wireless Internet plans are very expensive.

Technology Used: GSM/GPRS network running on 1900 MHz with 850 MHz roaming; EDGE high speed data network; "T-Mobile HotSpots" wireless internet.

Coverage: National, owns its own network, recently expanded with 850 MHz roaming services in partnership with Cingular.  Offers wireless broadband services at 6,000+ "HotSpots" locations nationwide. Coverage map online at http://www.t-mobile.com/coverage/

Customer Service:  T-Mobile ranked highest (including five ties) in overall customer satisfaction in all six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.


Most popular T-Mobile cell phone specials

Sharp T-Mobile Sidekick
Sharp
T-Mobile Sidekick
From:
$149.99
Nokia 5610-XpressMusic Red
Nokia
5610-XpressMusic Red
too low to list
Motorola W490 Heather Grape
Motorola
W490 Heather Grape
You get $50.00
HTC Wing
HTC
Wing
too low to list
 

Video: Nokia 5610 XpressMusic (T-Mobile) Unboxing and Hands-On

Nokia 5610 XpressMusic (T-Mobile) Unboxing and Hands-On
Noah goes hands-on with the newest T-Mobile music phone, the Nokia XpressMusic 5610. It's a slider phone with a focus on music: 3.2MP camera with autofocus, VGA video capture, and mobile Email and IM clients? Good. 2.5mm headphone jack? Not as good. Check it out ...

Video: iPhone 3G and 2.0: Jailbreak and Unlock and T-Mobile Hack

iPhone 3G and 2.0: Jailbreak and Unlock and T-Mobile Hack
Noah's got the iPhone 3G and the old iPhone - the old one's jailbroken, unlocked, and running on T-Mobile. Side by side you can see how the unlocked version works just like the new one (minus 3G). All hail the iPhone-dev team! Also, check out the T-Zones hack for T-Mobile users!

Video: Sidekick 2008 T-Mobile "Gekko" Unboxing and Hands-On

Sidekick 2008 T-Mobile Gekko Unboxing and Hands-On
Unboxing the brand-new Sidekick - the T-Mobile Sidekick 2008. It's not called the "Gekko" after all, but it does feature interchangeable shells that let you customize the look. This new Sidekick also has a 2MP camera with video capture, a 3.5mm headphone jack, and lots more worth checking out.

Video: Motorola ROKR E8 (T-Mobile) Unboxing and Hands-On

 Motorola ROKR E8 (T-Mobile) Unboxing and Hands-On
ROKR you like a Hurricane. Moto's new ROKR E8 features a morphing keypad, touch sensitive nav wheel, and 2MP camera. It's a T-Mobile exclusive.

Video: Nokia 5310 XpressMusic (T-Mobile) Unboxing and Hands-On

Video: Nokia 5310 XpressMusic (T-Mobile) Unboxing and Hands-On
The 5300 was a neat little music phone, but chunky. The new 5310 is sleeker, slimmer, and sexier than the original. 2MP Camera, 3.5mm headphone jack, Stereo Bluetooth, myFaves, and a 1GB microSD card. And it's cheap, too!

Video: AT&T LG Vu vs T-Mobile t819: Speed Test

Video: AT&T LG Vu vs T-Mobile t819: Speed Test
I headed to NYC to check out T-Mobile's new 3G data network. Doug and I pit the Samsung t819 against AT&T's LG Vu in a Mobile Web speed test.

Tips & tricks: Using Opera Mini browser on T-Mobile network

Using Opera Mini browser on T-Mobile network
I have a tip that is great for people with smart phones that are either only edge capable or on an edge only network. Using Opera Mini browser on my Nokia E71 and N95 on T-mobiles network I can browse the web faster than using AT&T or Sprints 3G networks, I've tested it. The pages load about 3 seconds faster than on the 3G networks. I have found that this is not well known among T-mobile users that I know.

Dream: First Google Android Phone Clears FCC

Dream: First Google Android Phone Clears FCC
The HTC Dream has received FCC approval, and that quiet rumbling you hear is the sound of T-Mobile subscribers doing their happy dance across the land.  HTC model "DREA100" is ready to go and appears to pack the following goodies along with its much-ballyhooed Android operating system: T-Mobile ready 3G: GSM/GPRS/EDGE 850/1900 and WCDMA 1700 bands  802.11 b/g WiFi Bluetooth 2.0 + EDR A BlackBerry-esque jog ball T-Mobile's...

HOT (?): Samsung Tocco Coming to T-Mobile USA?

HOT (?): Samsung Tocco Coming to T-Mobile USA?
TmoNews seems to think Samsung's Tocco T919 is headed to T-Mobile USA.  If so, it would certainly qualify as HOT in my book.  Full touchscreen with Samsung's TouchWiz UI, 3G, 5MP Camera with flash, GPS and voice command.  Hot enough for you?  Hot enough for me to give it a go head-to-head against my unlocked iPhone. We could see this before the end of the year.  We could see a full-on Samsung touchscreen explosion, too,...

HOT: Does TmoNews Know What's Coming? Find Out Friday

HOT: Does TmoNews Know Whats Coming?  Find Out Friday
Check out the TmoNews Friday Big Tease.  That's all I'm sayin'.  Especially if you've been reading my T-Mobile teaser posts of the last week or two.  I'm not saying my tease and TmoNews' tease are related.  I'm just sayin' if you're interested in one you're bound to be interested in the other.Oh, and that T-Mobile device I keep mentioning?  Totally hot ;-)  No physical QWERTY board, but still hot.

HOT: T-Mobile pre-selling HTC Dream Sep 17? Still not the phone I saw last week

HOT: T-Mobile pre-selling HTC Dream Sep 17?  Still not the phone I saw last week
Last week I made mention of an unnamed, destined for T-Mobile handset that I'd been lucky enough to catch a glimpse of first-hand.  I called it "T-Mobile's best phone ever," and the speculation began in the comments section.  Some folks guessed that I'd seen an early prototype of a Google Android-based device, perhaps the HTC Dream.  Nope.  I saw something else entirely.  That being said, an Android-powered HTC...

Xpress: T-Mobile Launches Nokia 5610 XpressMusic

Xpress: T-Mobile Launches Nokia 5610 XpressMusic
T-Mobile today unveiled the Nokia 5610 XpressMusic, the sliding big brother to the 5310 that dropped a few weeks back.  For $99 on contract you'll get a S40 slider phone with 3.2MP camera (with LED flash), 2.2" QVGA dsplay, 3.5mm headphone jack, and "robust music-friendly features" including a dedicated music slider thingy on the front panel.  T-Mo also throws a 1GB microSD card into the box for good measure.There's no 3G support here,...

Bad news

Overall Rating:
1 out of 5
By: Christa Stigler on Tuesday, August 19, 2008
From: virginia beach, VI (United States)
Experience: 2 Years
Pros: 0

Cons: Wrong billing, poor communication, bad customer service, poor signal, crappy phones

Summary: I changed service in March. Ntelos continued to bill me and when I called said they would fix the bill. I then got notice from an attorney's office who called them and they admitted their mistake however I still had to pay over 200 in attorney's fees or get sued. I will NEVER say good things about Ntelos. I had the service for over two years and wasn't satisfied but couldn't cancel due to contract cancellation fees. Waited my two years and changed service as fast as I could.

Won't Fix Their Mistakes

Overall Rating:
1 out of 5
By: Lora Shipp on Tuesday, August 12, 2008
From: Port Arthur, TX (United States)
Experience: 9 Months
Pros: NONE

Cons: Anything and everything you can think of!

Summary: When I signed up under my now ex-boyfriend, I was told there wasn't going to be a contract. He gave me responsibility over the number in January or February 2008. I was told there was ot going to be any contrat three different times in the same call!!!!! They won't fix it and I am going to the CEO of T-mobile! If anyone want's his e-mail address it's rdotson@t-mobile.com

T-Mobile!

Overall Rating:
4.7 out of 5
By: Joshua Iverson on Tuesday, July 29, 2008
From: East Hartford, North East (United States)
Experience: 15 Months
Pros: OUTSTANDING customer care!! BRAVO!
Great Coverage!
Cool phones!
GSM Technology!
And AGAIN Terrific customer care!
Hotsp@Hme Service

Cons: Quite a few kiddy phones.
About 3 dropped calls per month.
Not all rate plans come with FREE Nights/We.En.
Poor mobile phone insurance...

Summary: T-Mobile USA is a great company! I have been with them for 15 months and I am VERY pleased! I love my phone(Sams. T519), I love my coverage, and I ADORE my CC agents!! They are like my 2nd family. I have had at&t and Sprint and T-Mobile is WAAAY better than both! Although I would prefer Verizon Wireless. However, I dont like the insurance policys and some of the phones. Like depending on how fancy your phone is, you will pay either 70$ or 110$ to have it exchanged if you have insurance. Verizon however, makes you pay only 50$ for any phone you have insured. Also, unless your paying $79.99 for a new phone w/ service, your gonna be looking at a little "kiddy" phone. Like the Sams. T639- I would consider a Kiddy phone. The Nokia 6301-I would consider I nice mature' phone. But overall T-Mobile is a great company to be with, and if your looking for good coverage, cheap plans, and satisfaction, T-Mobile USA is the way to go!! :)

Any Questions? Feel free to IM me on AIM! My screen name is "EHwurger"

Needs to go out of business

Overall Rating:
1 out of 5
By: mark martin on Tuesday, July 15, 2008
From: hahira, GA (United States)
Experience: 4 Years
Pros: none

Cons: no reception, worst customer service,

Summary: When we moved to another area they lied and said we would get service. They wanted to clean and upgrade equipments instead.Then tried to sell us more services. You can't keep up the service you have what makes you think I want to put more money in company.

Research your area before you sell to customers

Overall Rating:
1 out of 5
By: kirk cote on Monday, July 14, 2008
From: limestone, ME (United States)
Experience: 90 Days
Pros: none found

Cons: liars, never fix problems, only interested in their monthly fees

Summary: new cell company in the area some 3 years ago. Told me they were getting towers... never happened. told that there would be a local number, only number they had was a town 60 miles away so everyone had to call long distance. Was dragged along by rep till 30 days was past, so i had to pay penalty for contract on a phone that would only work on canadian towers... which they told me only to use there towers which made phone useless

All T-Mobile user reviews

Re: iPhone Usage with T-Mobile

[quote user="bellasera"] So here is my question; I just recently purchased an iPhone in hopes of unlocking it.  I found a lot of information explaining how to unlock the iPhone, however that is not my question.  My question(s) is/are this: 1. When using a T-Mobile SIM card that card needs to be paid for right (in other words it needs to be active)?Yes the sim card must be associated with a currently active account 2. Can...

iPhone Usage with T-Mobile

So here is my question; I just recently purchased an iPhone in hopes of unlocking it.  I found a lot of information explaining how to unlock the iPhone, however that is not my question.  My question(s) is/are this:1. When using a T-Mobile SIM card that card needs to be paid for right (in other words it needs to be active)?2. Can  another number be programed onto that SIM card?3. Can I simply use wireless instead of the T-Mobile service, or is...

Re: T-Mobile added new Sidekick LX color

The only way brown will ever work on a cell phone is if has a metalic pearl finish. It really has to be glossy or else it will just look like??? well.....a turd IMO

T-Mobile added new Sidekick LX color

Since when is brown a good color for a cell phone? It looks like a Hershey candy bar [*-)]  

T-Mobile gets facebook app for blackberries

I can't believe Microsoft paid $240 million for only 1.6% stake in facebook??? Makes me sick especially due to the fact the company is only 4 years old!!!!  

T-Mobile now offers new Blackberry colors

Three new colors Pearl colors - blue, sunset (red) and pale gold. Does anyone really care? The 8100 has definately jumped the shark!

Re: T Mobile Service

Does T-Mobile out source its customer service department?

Re: T-Mobile shines in J.D. Power survey

It all depends on who you listen to.

Re: T-Mobile Offering Free Windows Mobile OS Upgrade

And you have to agree to a 2 year contract, right?


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