Cell phones > Companies > Verizon Wireless

Verizon Wireless company profile

General information
NameVerizon Wireless
User rating 3.5
Add review
Customer base68.7 million
Customer service hrs.24hrs/day, 7 days a week
 
Network information
Network typeCDMA, CDMA2000
Frequencies/Bands800/850, 1900, 2100
Coverage areaNationwide - CDMA network
Roaming partnersAlltel, Sprint
Service activation areaAll 50 states
 
Our review
 

Company Overview: Verizon Wireless operates the second-largest wireless telecommunications network in the U.S., based on total customers of 68+ million (June 08).  The company is a joint venture of Verizon Communications and Vodafone Group, and is headquartered in Basking Ridge, NJ.  Verizon has announced its intent to buy Vodafone out of its 45% share in the company.

Network Benefits: 3G EV-DO network provides wireless broadband including VCast video on demand; Location-based services; Push-to-talk.

Special Plan Features: Family Plans; Wireless Web services; Business services including BlackBerry support; Data and Entertainment packages;

Unique Features: Get it Now downloadable entertainment and music store (BREW-enabled); Push-to-talk service;

Pros: Extensive network coverage including highly rated service in dense metro areas; Cutting-edge data services and handsets; Nationwide dealer and service network

Cons: Verizon cripples software on its handsets to prevent user access to full capabilities of hardware including music player, WAP Web browsing, user-installable applications, and Bluetooth functionality.

Technology Used: CDMA Network with high speed EV-DO data services and overlayed AMPS network

Customer Service: Verizon Wireless tied for the highest ranking in overall customer satisfaction in five of the six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.


Most popular Verizon Wireless cell phone specials

LG Dare
LG
Dare
From:
$199.99
Samsung Glyde
Samsung
Glyde
From:
$69.99
LG Decoy VX8610
LG
Decoy VX8610
From:
$49.99
LG enV2 Maroon
LG
enV2 Maroon
From:
Free $0.00
 

Video: Verizon Showdown: Voyager vs Glyde vs EnV2 Part 2

Verizon Showdown: Voyager vs Glyde vs EnV2 Part 2
By popular demand, three of Verizon's VCAST messaging phones go head to head. Noah takes a look at the LG Voyager, Samsung Glyde, and LG EnV2. Part two focuses on features and functionality. And Dan Patrick, check your email, man. I've got an offer for you.

Video: Verizon Showdown: Voyager vs Glyde vs EnV2 Part 1

Verizon Showdown: Voyager vs Glyde vs EnV2 Part 1
By popular demand, three of Verizon's VCAST messaging phones go head to head. Noah takes a look at the LG Voyager, Samsung Glyde, and LG EnV2. Part one focuses on form factor. And Dan Patrick, check your email, man. Noah's got an offer for you.

Video: Instinct vs iphone 3g vs Dare vs Treo 800w: Speed Test

Instinct vs iphone 3g vs Dare vs Treo 800w: Speed Test
Another Internet speed test pitting four 3G phones against one another. The takeaway? 3G coverage is lousy in Oakland. Or ... Noah has no idea what he's doing.

Video: LG Dare vs Samsung Instinct - PhoneDog Dogfight

LG Dare vs Samsung Instinct - PhoneDog Dogfight
Two of the Summer's hottest touchscreen phones go head to head. LG Dare for Verizon vs Samsung Instinct for Sprint: Who reigns supreme?

Video: LG Chocolate 3 (VZW) Unboxing and Hands-On

LG Chocolate 3 (VZW) Unboxing and Hands-On
Update: $129 after rebate with two-year contract, available Sunday July 13 The heat's getting to me, but I still managed to unbox the LG Chocolate 3 for Verizon Wireless. LG went from slider to flip for this latest Chocolate, and VZW threw in support for Rhapsody music subscriptions. Check it out ... and don't hold me accountable for my not-funny jokes.

Video: LG Dare Review

LG Dare Review
LG's Dare for Verizon might well be the best camera phone currently available through a US carrier. And oh yeah, it's got a full touchscreen and 3.5mm headphone jack. Dare is hot.

Titanium: Is this the LG Voyager Refresh?

Titanium: Is this the LG Voyager Refresh?
Engadget Mobile's got a photo of the Verizon LG Voyager with titanium trim.  They say it's gonna be available tomorrow from VZW via phone and Web, though it may not show up in retail outlets for a bit longer.  What they - and I - don't know is if Titanium + Visual Voicemail = Voyager Refresh, or if there's actually a new, newer Voyager 2 in the works as has been rumored. I can tell you three things here:The only way Verizon is...

Motorola throws three more Q9m devices into the sweepstakes

Motorola throws three more Q9m devices into the sweepstakes
During week 8 of the PhoneDog days of Summer, we saw one lucky winner take home the Motorola Q9m.  Well our friends at Motorola want to keep the fun rollin' and have generously contributed 3 more Motorola Q9m devices for us to add to the sweepstakes!  We will continuously add the Q9m's to the list giving 3 more of you the chance to walk away with this great Verizon Wireless phone. 

Noah Answers Your Questions - Comparing the LG Dare & Samsung Instinct

Noah Answers Your Questions - Comparing the LG Dare & Samsung Instinct
Q. Hi, I saw your comparisons of the LG Dare and Samsung Instinct and I had some more questions about the two. I have some specific questions for the two phones that I'd like some answers to 1. Which touchscreen is better? Which is more responsive? When you're typing which screen works better?  I've heard ppl vouch for both sides so I'd like a good extensive opinion from an actual reviewer. 2. Which browser is better? Because I've...

iPhone Effect: Verizon Launches Visual Voicemail Service

iPhone Effect: Verizon Launches Visual Voicemail Service
Verizon Wireless today announced the availability of Visual Voicemail to users of their LG Voyager handset.  The move comes, oh, 15 months (give or take) after AT&T launched the first visual vm service in America on the Apple iPhone. Timing aside, this is a good thing - cell phones may have been invented to help people contact one another when away from home, but we all know Caller ID was the true revolutionary advancement in telecom...

Thunder: BlackBerry 9530 Hitting VZW October 13th?

Thunder: BlackBerry 9530 Hitting VZW October 13th?
BGR's got a photo of an alleged Verizon Wireless inventory screen that shows an item that may be of interest to some of you:  "RIM BlackBerry BB9530 Global." BB9530?  That would be a 9500-series device, which would make it the Thunder (or is it "Storm") touchscreen BlackBerry that everyone's all in a tizzy about.  BGR's also claiming confirmation of an October 13th release date for VZW's said RIM touchphone monster.  I'm...

Summer Round-Up: LG Chocolate 3 - Verizon Wireless

Summer Round-Up: LG Chocolate 3 - Verizon Wireless
Previous Posts in this series: LG Voyager - VZW, LG Dare - VZW, Samsung Glyde - VZW, LG Decoy - VZW , Samsung Alias - VZW LG Chocolate 3 (VX-8560) - Verizon WirelessYou can bemoan the move from slider to flip as the end of the "real Chocolate phones."  Whatever.  Chocolate 3 is the best Chocolate yet for a few simple reasons: Better UI, better external controls, and a 3.5mm headphone jack.  Seriously, this is the first Chocolate...

Switch to AT&T

Overall Rating:
1 out of 5
By: Timothy Chang on Sunday, August 17, 2008
From: Greensboro, NC (United States)
Experience: 6 Years
Pros: Many retail stores in area

Cons: Horrible signal, horrible interface and phones

Summary: I have been using Verizon Wireless for 6 years. This year was the worst of them. My phone, the LG enV2 was unusable after they did a software update. They said everthing was fine, but it would not turn on after. I was even in the store, and the people let me borrow a charger, but still nothing. A support associate looked and said the main board was fried. This was just two weeks after renewing the contract. They would not replaced the phone for me, even though I didn't leave the store. They said to buy a new $300 phone, pay $150 for a small chance of fixing it, or pay the termination fee. Verizon doesn't support old phones anymore, so I had to waste hundreds of dollars to continue service. I am now at AT&T, but here is my previous expierience.

I live in Greensboro, NC, where there is supposed to be service. 2 out of 5 phone calls are dropped each day. There is extended network in the Verizon Store and my house. The only reason I have stayed with them is because of good service along I-40, where I travel a lot. Now at At&t, I have traveled thousands of miles without one dropped call.

Great Service!

Overall Rating:
5 out of 5
By: nelson merten on Friday, August 08, 2008
From: austin, TX (United States)
Experience: 5 Years
Pros: Great Service (customer service; store walk-in & telephone have always been great), Great Selection of phones, Coverage is excellent.

Cons: They do cripple their phones where you cannot modify or hack your phone and Verizon is the most expensive of all the carriers but you get what you pay for......

Summary: I have been with Verizon for over 5 years now and never had any problems with their products or services. They have even replaced my phones with no hassles or questions asked. I would recommend this carrier to anyone. Verizon does cost more but its well worth it.

Best service EVER

Overall Rating:
4.7 out of 5
By: Anastasia Andalupa on Thursday, July 31, 2008
From: Rochester, NY (United States)
Experience: 4 Years
Pros: Great coverage, friendly customer service, issues quickly resolved.

Cons: It's a little pricey but its worth it.

Summary: It's a great service. I've never had a dropped call and customer service is great. All my friends are on it and so it makes the IN unlimited texting worth it. I recommend it to anyone.

CAN YOU HEAR ME NOW? DID I GET DROPPED?

Overall Rating:
2.3 out of 5
By: Kevin Wright on Monday, July 14, 2008
From: Erath, LA (United States)
Experience: 7 Months
Pros: When using service in their coverage area and no towers are down, service is great

Cons: Absolutely limited coverage area!! Cheap pay as you go phones have more service area!!!

Summary: Over priced, overrated, too many dead zones to list, don't get what they advertised as far as coverage area!

0 out of 1 people found this review helpful

GREAT Service

Overall Rating:
5 out of 5
By: Eric Buck on Tuesday, June 17, 2008
From: San Diego, CA (United States)
Experience: 8 Months
Pros: GREAT coverage. Super fast DATA compaired to ATT. Great customer service. Cool new handsets

Cons: Not the cheapest but I guess you have to pay for what you get.

Summary: I've tried the others. When Verizon says something you know it is the truth.

All Verizon Wireless user reviews

Re: Can Verizon and Voice Recorder mix?

Hey Brian Most of the models have a voice memo function, but I'm not sure which one offers a true voice recorder. Your best bet is probably to visit your local Verizon store and test out a few models. I'm sure the higher end models like the HTC5800

Can Verizon and Voice Recorder mix?

We are nearing the end of our contract with Sprint.  It would simplify things (calling friends and relatives) if we could switch to Verizon.  But I carry around and use a digital voice recorder, and was hoping that with a new phone I could get a built-in voice recorder.  My current phone has "voice memo" which borders on completely useless.  I'm hoping for the ability to record and play back time-stamped recordings limited...

Re: Whats the best phone for Verizon???

Yup it works with Verizon :) http://www.phonedog.com/cell-phone-shopping/verizon-wireless/htc-smt5800.aspx  

Re: Whats the best phone for Verizon???

does this phone work on verizons network?  Saw something online from someone saying it was for quests network

Re: Whats the best phone for Verizon???

I would go with the HTC SMT5800 smartphone - it has a lot more features and doesn't use Verizon's crappy UI. Have you tried using the Voyager? I played with the phone for about two seconds before losing interest. The phone is jsut a glorified music player. I think you are able to try the phones out for like 15 days or so before committing to a model. [H]

Whats the best phone for Verizon???

I am looking at getting a voyager for my new phone with verizon, my friend however just got a htc so I feel like the voyager is lacking.  Is there any phone out there that can compete with his features or atleast get me close?  I know that verizons network limits me so if the voyager is as good as it gets then so be it.  Any advice would greatly be appreciated, however please dont tell me to get a blackberry as I dont like their...

Re: Treo 755p coming to Verizon

No chance - they would need a friggen miracle

Re: Any phones that work with Cingular(ATT) and Verizon

CDMA stands for Code division multiple access - http://en.wikipedia.org/wiki/CDMA GSM stands for Global System for Mobile communications - http://en.wikipedia.org/wiki/GSM There are some phones that will work on both systems - they are called "World Phones", They have a seperate slot for a SIM card to allow it to roam on the GSM network. Here is an example of a world phone from Motorola...

Treo 755p coming to Verizon

It may just be me, but does anyone really care about a phone that is already out dated? Does anyone know when the rumored Treo 800 is supposed to be released??? Even though I'm not a big fan of Treo's with the right design they could make a comeback.

Re: Verizon offers Pink Venus

I thought you might want to see a pic :)


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